Ufo9 takes every member's privacy seriously. This document clearly explains how we collect, store, protect and use your personal data — in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We have built a multi-layered data protection system to ensure your personal information remains secure and is never misused.
All data transmitted between your device and ufo9 servers is protected with 256-bit SSL encryption — the same security standard used by major banks in Malaysia. No one can intercept your information in transit.
Members' personal data is accessible only to specifically authorised ufo9 staff and solely for designated purposes. All access is automatically logged and monitored to prevent any internal misuse.
All member personal data is stored in certified data centres equipped with multi-layered physical and digital protection. Our servers perform regular automated backups and are fully encrypted to prevent data loss or leakage.
Ufo9 has never and will never sell, rent or trade member personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to provide you with the best possible service.
The ufo9 privacy policy is fully drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every data collection and processing activity has a clear and transparent legal basis.
In the event of any security incident involving your data, ufo9 is committed to notifying you in a timely manner in accordance with our established incident response procedures, including the remediation steps taken.
As an online gaming platform operating in Malaysia, ufo9 collects personal data from members for legitimate and transparent purposes. We only collect information that is strictly necessary to provide a safe, fair and legally compliant service.
There are two main categories of data we collect:
A. Information You Provide Directly
B. Information Collected Automatically
Data Minimisation Principle: ufo9 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data or health information unless required by law.
Collected data is used solely for legitimate, stated purposes. ufo9 will not use your data for any other purpose without first obtaining your consent.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Service Provision Managing accounts, processing deposits & withdrawals |
Registration information, financial data | Contractual compliance |
| Identity Verification (KYC) Verifying member identity in accordance with the law |
Identity documents, KYC data | Legal obligation |
| Fraud Prevention & AML Detecting and preventing illegal activity |
Transaction records, activity data | Legitimate interests & legal obligations |
| Customer Support Resolving member complaints and enquiries |
Communication data, account records | Contractual compliance |
| Platform Improvement Usage analytics to improve your experience |
Navigation data, device data | Legitimate interests |
| Marketing Communications Promotional information and exclusive offers (with consent) |
Email, phone number | Member consent |
Right to Withdraw Consent: For marketing communications, you have the right to withdraw your consent at any time by contacting our support team or using the unsubscribe link in any email we send.
Ufo9 does not sell, rent or disclose member personal data to third parties for commercial purposes. However, in the course of our business operations, there are specific situations where we need to share data with selected and trusted parties.
All third parties granted access to ufo9 member data are required to comply with data protection standards equivalent to or higher than our own. Binding data protection agreements are signed with every third-party partner.
Ufo9 continually invests in the latest security infrastructure to ensure member personal data is protected at all times. Our security systems are designed with multiple layers to provide comprehensive protection.
Shared Responsibility: While ufo9 takes all reasonable security measures, you also play an important role in protecting your account. Ensure your password is strong, unique and not shared with anyone.
Ufo9 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and ensure the security of your login session. The use of cookies is standard practice across websites and online platforms.
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality and user experience of the ufo9 platform. For more information on managing cookies, refer to your browser's documentation.
In certain situations, your personal data may be processed or stored outside Malaysia — for example, when we use cloud computing services or international technology providers. ufo9 ensures that any such data transfer is carried out in compliance with Malaysia's PDPA requirements.
Your Rights: You have the right to request further details about any cross-border transfer of your data by contacting our data protection officer.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by ufo9. We are committed to facilitating the exercise of these rights.
To exercise any of the above rights, please contact the ufo9 customer support team via Live Chat or email. We will process your request within 21 business days. In some cases, we may require additional identity verification before processing your request to safeguard data security.
Ufo9 does not retain personal data longer than necessary for the purpose it was collected, or beyond the period stipulated by applicable Malaysian law.
Important Note: Even after you close your ufo9 account, certain data may need to be retained for a specified period in accordance with legal obligations. ufo9 will inform you of the applicable retention period when you request account closure.
The ufo9 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process any personal data from minors.
If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform are encouraged to contact us immediately.
Minor Protection: ufo9 employs an age verification system during the KYC process. Any account confirmed to have been registered by a minor will be terminated immediately and reported to the relevant authorities.
Ufo9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.
Any material changes to this Privacy Policy will be communicated to you via in-platform notifications, an email to your registered address, or a prominent notice on the ufo9 website at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the ufo9 platform after changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account.
If you have any questions, concerns or complaints regarding how ufo9 handles your personal data, or to exercise your rights as a data subject, please contact us through the following channels:
Official Complaints: If you are not satisfied with our response, you have the right to lodge a formal complaint with the Department of Personal Data Protection (JPDP) Malaysia through their official website.
Ufo9 ensures your privacy and security are always protected. Register now and experience a gaming platform trusted by thousands of members across Malaysia.